Payments
Clear pricing, and no surprises on the invoice
Every job is quoted in writing before it starts. This page sets out how and when payment is taken, and what appears on your invoice.
How to pay
Three ways to settle an invoice
Whichever you use, you get an itemised invoice showing labour, materials and any VAT separately.
- Preferred
Bank transfer
The standard method. Account details appear on your invoice, along with a reference to quote. No fees either way.
- Secure link
Card payment
Every invoice carries a secure payment link for debit and credit cards. Card details are handled entirely by the payment provider and are never seen or stored by us.
- Trade & agents
Invoice on account
For landlords, letting agents and commercial customers we can invoice on agreed terms, with purchase order references where you need them.
When it is due
Staged to the size of the job
- Small jobs and repair visits
- Paid in full on completion, once you are satisfied with the work. Nothing up front.
- Larger jobs
- Usually a deposit to cover materials, then the balance on completion. Anything longer than a week may be staged against agreed milestones. The split is set out on the quote before you accept it.
- Materials
- If we supply materials they are itemised separately at cost. You are welcome to buy your own instead — we will tell you exactly what to order.
On every invoice
What you receive
- An itemised breakdown of labour and materials
- The quote reference the work was carried out against
- Any agreed variations, listed separately
- VAT shown separately where it applies
- Payment terms and the date payment is due
- A secure card payment link, and bank transfer details
- Purchase order reference where you have supplied one
Questions
Payment questions
Do I pay anything for a quote?
No. Quotes and site visits are free, and there is no obligation to proceed.
Is the quoted price fixed?
Yes, for the work described on it. The only thing that changes a fixed price is a change to the work — either something you ask for, or something genuinely hidden that comes to light once we open up. In both cases you see the revised figure and agree it before any extra cost is incurred.
When is payment due?
Invoices are payable within 14 days unless different terms have been agreed in writing. Trade and agency accounts can be set up on longer terms.
Do you charge VAT?
Quotes state clearly whether VAT applies. If our VAT position changes, quotes and invoices will show the VAT separately and our registration number will be displayed.
Can I cancel after accepting a quote?
Where a contract is agreed away from our business premises — which covers most home visits — you have a statutory 14-day right to cancel. If you have asked us to begin within that period you may be liable for the work already carried out. Full detail is in our terms of service.
What if I am not happy with the work?
Tell us before you pay, or as soon as you notice. We walk the completed work with you at handover for exactly this reason. Anything that falls short of what was quoted gets put right.
Start with a written quote
You will know the price, what is included and when payment is due before committing to anything.